Policies & Procedures
"Here at Total Transformation Aesthetics ltd, it is our aim to offer high standards of care to our clients.
As always, we keep comprehensive records and will fully investigate any-issues that may arise. We aim to respond to you within 7 working days. Should there be any delays , we will inform you with up dates as soon as possible. We never want unhappy clients and it is our goal to come to give a 5 star service".
COMPLAINTS
At Total Transformation, we prioritise your happiness and satisfaction above all else. We understand that sometimes, things may not go as planned or there may be instances where you are not fully satisfied. However, it is crucial that you follow the proper complaints procedure in order to address any issues you may have.
How to Follow Our Complaints Procedure
If you have any questions or concerns regarding our services, products, or interactions with our staff, please follow these steps:
1. Identify the Issue: Clearly define the problem or issue you are experiencing.
2. Gather Information: Collect any relevant details, such as dates, times, and any supporting evidence.
3. Contact our Customer Service Team: Reach out to our dedicated customer support team via phone, email, or live chat. They will assist you in resolving your complaint promptly.
4. Explain Your Concerns: Clearly communicate your issue and provide any relevant details or background information.
5. Follow the Escalation Process: If your complaint is not resolved to your satisfaction at the first attempt, our customer service team will guide you along the escalation process. This may include escalating the matter to a supervisor or manager for further review.
6. Stay Patient: We understand that resolving complaints can sometimes take time. Please be patient with our dedicated team as they work diligently to address your concerns.
7. Provide Feedback: We value your feedback and suggestions. If you have constructive feedback or suggestions to improve our services, please share it with our customer service team.
Conclusion
At our Total
BOOKING
ts who prefer to book appointments over the phone can do so by contacting the Total Transformation Aesthetics Ltd. booking desk. The staff will guide clients through the available treatment options, schedule, and payment details.
3. In-Person Booking: Clients can also book appointments in-person by visiting the clinic during operating hours. The clinic has a designated area where clients can consult with a receptionist or book an appointment with a healthcare professional.
4. Booking Confirmation: Once an appointment is booked, the client will receive confirmation with details of the appointment, including the date and time, location, and any necessary pre-treatment instructions.
5. Pre-Treatment Consultation: In some cases, a pre-treatment consultation may be required as part of the booking process. This consultation allows the client to discuss their medical history, concerns, and expectations with the healthcare professional. Clients are encouraged to bring any relevant medical records or paperwork during the consultation.
6. Payment Options: Payment can be made at the time of booking or during the appointment. Total Transformation Aesthetics Ltd. accepts various payment methods, including cash, credit/debit cards, and bank transfers. Clients will be provided with payment details at the time of booking or during the consultation.
7. Rescheduling and Cancellation Policy: To accommodate clients' needs, Total Transformation Aesthetics Ltd. has a clear rescheduling and cancellation policy. Clients who wish to reschedule or cancel their appointment must do so at least 24 hours before the scheduled appointment. Failure to provide prior notice may result in losing their deposit and treatment cancellation.
8. Emergency and Urgent Bookings: In cases of emergencies or urgent bookings, clients can contact Total Transformation Aesthetics Ltd. directly to discuss alternative arrangements. The clinic aims to prioritise urgent cases and accommodate clients whenever possible.
By following these booking procedures, Total Transformation Aesthetics Ltd. aims to provide a smooth and efficient booking experience for its clients, ensuring their needs and expectations are met.
LATENESS
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Total Transformation Aesthetics Ltd recognises the significance of punctuality and adheres to a rigid policy regarding tardiness. If you are late for your appointment, it may result in the cancellation of your appointment and the loss of your deposit.
At Total Transformation Aesthetics Ltd, we value your time and understand the importance of maintaining a consistent schedule. Our strict policy regarding lateness is in place to ensure a smooth and efficient operation for both our clients and our staff.
Being punctual is crucial for several reasons. Firstly, it demonstrates respect for your own commitments and those of others. Arriving on time ensures that your appointment starts promptly and that you receive the full benefits of your chosen treatment.
Secondly, tardiness can impact the overall experience for both clients and staff members. Late arrivals may result in shortened treatment times, which may not provide the desired results. Additionally, waiting for extended periods can disrupt the overall ambiance of the clinic and create a less relaxing environment for other clients.
As a client, it is important to adhere to your appointment times. We understand that unforeseen circumstances may arise, but ask that you do your best to be punctual. If you are unavoidably delayed, please notify us as soon as possible. We will do our best to accommodate you, but please note that arriving late may result in your appointment being rescheduled or adjusted accordingly.
We understand that your time is valuable, and we strive to provide you with the highest level of service. By adhering to our strict policy regarding lateness, we can ensure that both our clients and staff members have a positive experience at Total Transformation Aesthetics Ltd.
Thank you for your understanding and cooperation.
REFUND
At Total Transformation Aesthetic, we value our clients and strive to provide excellent service. However, it is important to understand that there are certain policies in place to ensure a smooth and efficient operation.
When it comes to refunds, it is important to note that once a deposit is made, there will be no refunds available. This is because we have placed an order for the product specifically for your scheduled appointment and have reserved dedicated time in our diary.
Additionally, any bookings for training are made in full and are non-refundable. This is primarily due to the manuals that are sent out in advance, which provide essential information and instructions related to the training. By requesting a refund, you would be disregarding the time and effort invested in providing these manuals.
We understand that unforeseen circumstances may arise, and we understand that there may be situations where a client may need to reschedule or cancel their appointment. In such cases, our cancellation policy will apply, and the client may be charged a cancellation fee.
If you have any specific questions or concerns regarding these policies, please do not hesitate to reach out to our customer service team. We are here to assist you and address any issues that may arise.
Thank you for your understanding and cooperation.
SOCIAL MEDIA
CONSENT
At Total Transformation Aesthetic, we understand the importance of visual representation in our marketing strategy. To showcase our clients' success stories and inspire others, we kindly request your permission to use your images on our social media platforms and website.
Image Usage
By granting us permission to use your images, you agree to allow us the following usage:
1. Social Media: We will share your images on our social media platforms, including but not limited to Facebook, Instagram, Twitter, and LinkedIn. The purpose of sharing these images is to promote our services, showcase our clients' transformations, and showcase the positive results we can achieve.
2. Website: Your images may also be featured on our official website, www.totaltransformationaesthetic.com. The purpose of including these images on our website is to highlight our success stories, showcase our expertise, and provide inspiration for potential clients.
3. Promotional Materials: Your images may be used in promotional materials, such as brochures, flyers, posters, or advertisements, to promote our services. These materials may be displayed in physical locations, such as clinics or trade shows, or distributed electronically in various forms, such as email marketing campaigns.
4. Other Marketing Channels: Your images may also be shared on other marketing channels, such as online advertisements, blog posts, or podcasts, at our discretion. The purpose of these channels is to promote our services and reach a wider audience.
Consent and Documentation
Before using your images, we will obtain your consent. This can be done verbally, either in person or over the phone, or written consent, such as signing a document. Please note that your consent will be recorded for legal purposes.
Privacy and Confidentiality
Your privacy is of utmost importance to us. We understand the importance of confidentiality and will safeguard your images and personal information. Your images will not be shared with any third parties without your explicit consent.
Term and Termination
The permission to use your images is valid until terminated by you or Total Transformation Aesthetic. You can terminate your consent at any time by notifying us in writing. Once we receive your notice, we will discontinue the use of your images within a reasonable timeframe.
Conclusion
By granting us permission to use your images, you allow us to share your success and help inspire others to reach their aesthetic goals. We appreciate your support and trust in our services. If you have any questions or require further information, please do not hesitate to contact us.
MODEL CONSENT
Total Transformation Aesthetics
Model for Training Sessions and Promoting New Treatments
1. you understand that the service provided at Total Transformation Aesthetics is a training session, which means that it will take longer than a regular appointment. you are committed to the full duration of the session and understand that it may require additional time.
2. you understand that the service may be carried out by an unqualified student. While the student may not have the same level of experience as a professional practitioner, you trust in their ability to provide the service to the best of their abilities.
3. you understand that images will be taken throughout the training and that these will be used on social media. you understand that these images may be used for marketing purposes and to share my positive experience with the treatments.
4. you confirm that I have had a patch test within the last 6 months for any color services. you understand that it is essential to undergo patch tests beforehand to ensure that any potential allergic reactions or sensitivities can be identified and avoided during the treatment.
5. you trust my Practitioner and am flexible to the needs of the training session. you understand that the training may involve adjustments to the standard treatment procedures or techniques, and you am open to accommodating any specific requirements or requests of the student.
6. you understand that as this is a discounted service, there are no redos, top-ups, or refunds. you understand that the treatment will be performed to the best of the student's ability, and any limitations that may arise due to the nature of the training should be taken into consideration.
7. you understand that the treatment will be done as best as it can be by the student. you understand that the student may not have the same level of expertise as a professional practitioner, and you are willing to accept any limitations or imperfections that may arise as a result of the training.
8. you will pay a deposit at the time of booking and understand that this is completely non-refundable. you understand that the deposit serves as a commitment to participating in the training session and supports the financial obligations of the service provider.
By signing this, you agree to adhere to the terms and conditions outlined on the form you will sign.
AFTERCARE
At Total Transformation Aesthetics, we prioritise your well-being and ensure you experience the greatest benefit from your treatment. To ensure optimal results, we will provide you with detailed aftercare instructions. These instructions will be provided to you both verbally and in consent forms during your scheduled appointment.
By following our aftercare guidelines, you will enhance the healing process and promote optimal results. Our instructions are tailored specifically for each procedure and are designed to minimize side effects and maximize your healing time.
Please don't hesitate to ask questions or seek clarification regarding any aspect of your aftercare. We are here to support you every step of the way and help you achieve your aesthetic goals.
Remember, the aftercare is just as important as the treatment itself. By following our instructions, you can enhance your results and maintain the long-term benefits of your procedure.
TREATMENT FORMS
When booking a treatment at Total Transformation, it is important for both new and existing clients to carefully and accurately fill out the provided form for each treatment. Failure to do so may result in the cancellation or rescheduling of the treatment.
By filling in the form accurately, clients provide the necessary information that ensures the smooth and efficient planning of their treatment. This form typically includes details about the client's medical history, allergies, any current medical conditions, and any other relevant information that may impact the effectiveness of the treatment.
By providing complete and accurate information, clients help the Total Transformation staff manage the client's health and safety. This allows therapists and healthcare professionals to tailor the treatments to suit individual needs and provide a safe and personalized experience.
It is important to note that failure to complete the required form may result in the cancellation or rescheduling of the treatment. The Total Transformation staff relies on the information submitted in the form to make informed decisions and allocate appropriate resources for each treatment.
To ensure the smooth and efficient booking process, clients are encouraged to carefully review each form and provide all the necessary details accurately. This not only helps streamline the booking procedure but also enables Total Transformation to provide the highest quality treatments and services.
Pharmacy and products
TERMS AND CONDITIONS FOR TOTAL TRANSFORMATION AESTHETICS LTD
1. Products and Services
1.1 The total transformation aesthetics ltd offers various products and services related to medical aesthetics. These products and services are specified and described in the company's price list.
1.2 The company reserves the right to amend the price list at any time without prior notification.
1.3 The total transformation aesthetics ltd does not guarantee the availability or any specific product/service.
1.4 The company reserves the right to refuse any product or service request, at its sole discretion.
2. Pricing and Payment
2.1 All prices are quoted in GBP (British Pound Sterling) and inclusive of any applicable taxes.
2.2 Payment for the products and services must be made in full at the time of the transaction.
2.3 The total transformation aesthetics ltd accepts various forms of payment, such as credit/debit cards, cash, or bank transfer.
2.4 The company reserves the right to apply additional charges or fees for certain payment methods or currencies.
3. Refunds and Returns
3.1 The total transformation aesthetics ltd does not offer any refunds or returns on any medical product. This policy is in place due to safety and public protection.
3.2 The company reserves the right to refuse any refund or return request, at its sole discretion.
4. Safety and Public Protection
4.1 The total transformation aesthetics ltd prioritizes the safety and well-being of its clients. The company follows strict guidelines and regulations to ensure the safe use of medical products.
4.2 Clients are responsible for adhering to the manufacturer's guidelines, contraindications, and any associated precautions when using the medical products.
4.3 Clients are advised to consult a licensed medical professional before undergoing any medical aesthetic treatment or procedure.
4.4 The total transformation aesthetics ltd will not be liable for any damages or adverse effects resulting from the use of any medical product.
5. Privacy and Data Protection
5.1 The total transformation aesthetics ltd respects the privacy and data protection rights of its clients. The company collects, processes, and stores personal information in accordance with applicable data protection laws and regulations.
5.2 Clients have the right to access, correct, and delete their personal information upon request.
5.3 The company may use client data for marketing, analytics, and other purposes, unless the client expressly objects to such use.
6. Governing Law and Jurisdiction
6.1 These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.
6.2 Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
7. Entire Agreement
7.1 These terms and conditions constitute the entire agreement between the total transformation aesthetics ltd and the client regarding the products or services provided.
7.2 Any additional or conflicting terms and conditions imposed by a client shall be null and void, unless agreed in writing by the company.
8. Amendments
8.1 The total transformation aesthetics ltd reserves the right to amend these terms and conditions at any time without prior notice.
8.2 The latest version of the terms and conditions will always be available on the total transformation aesthetics ltd website.
By making a purchase or using the total transformation aesthetics ltd products or services, the client agrees to be bound by these terms and conditions.